5 Delhi restaurants served notices for levying service charge despite court ruling

The Central Consumer Protection Authority (CCPA) has issued notices to five Delhi-based restaurants for continuing to levy mandatory service charges on customers, despite a Delhi High Court order upholding guidelines that prohibit the practice. The CCPA took suo motu action against Makhna Deli, Xero Courtyard, Castle Barbeque, Chaayos, and Fiesta by Barbeque Nation after receiving complaints via the National Consumer Helpline, the Ministry of Consumer Affairs said in a statement on Tuesday. The restaurants have been directed to refund the service charges collected in violation of consumer rights, under the provisions of the Consumer Protection Act, 2019.

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