How Cursor AI chatbot's Big Mess is a lesson for companies automating their customer service

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription cancellations. This incident highlights the risks of over-reliance on AI in customer service, where hallucinations can damage trust. Experts emphasize the need for human oversight and safeguards to prevent AI errors from escalating into brand-damaging crises.

Most Recent