Prajavani effect: When the walls came down, unheard voices found their way in

For a decade, citizens in Telangana had no direct line to power, their pleas often lost in bureaucratic silence. But with Prajavani, the Congress government has created a window for the people to speak and be heard. This structured grievance redressal platform has not only reopened the gates of governance, but also ensured accountability, with over 66% of petitions addressed so far. As common people line up with old documents and new hope, a long-overdue conversation between the State and its citizens has finally begun, reports M. Rajeev

India